Refund Policy

This policy applies to one-time digital service orders placed on codeines. Because our products are digital and custom-fulfilled after payment, refund rules differ from physical goods.

Payment is generally final once confirmed and processing has started or the result has been delivered, except where a refund is required by Indonesian consumer protection law or expressly allowed below.

We aim to process orders as described on each service page. If we fail to deliver as agreed, you may request a review for a refund or reprocessing.

You may request a refund if any of the following applies: (1) double or incorrect charge for the same order; (2) payment succeeded but we did not start or complete fulfillment within a reasonable time for that service, without a valid operational reason; (3) the delivered result is substantially different from the service description; or (4) we cannot fulfill the order due to our own system or operational failure.

If a partial result was delivered and the defect is material, we may offer a partial refund, a reprocess, or a full refund at our reasonable discretion.

Refunds are generally not available for: change of mind after payment is confirmed; wrong or incomplete information you submitted; an unreachable or mistyped email address; subjective dissatisfaction when the service was delivered as described; results you did not download before the stated retention period expired; or misuse, fraud, or prohibited use of the platform.

Email support@codeines.com with the subject "Refund Request", your order or transaction ID, the email used at checkout, and a short reason. Submit within 7 (seven) calendar days after the payment date or the delivery date, whichever is later for your case.

We may ask for supporting details to verify the request. Incomplete requests may delay review.

We will review eligible requests and respond within 3 (three) business days. Approved refunds are returned through the original payment channel where possible.

After approval, funds typically appear within 7–14 business days, depending on your bank or payment provider. We do not control bank processing times.

Orders that are unpaid, cancelled, or expired at the payment gateway do not create a charge and do not require a refund.

Nothing in this policy limits rights that cannot be waived under the laws of the Republic of Indonesia, including applicable consumer protection rules for digital transactions.

For refund questions or complaints, contact support@codeines.com.