FAQ

codeines is a pay-per-use marketplace for digital services operated by Encores Software. You choose a service, pay once, and receive the result by email and/or on your order page. No subscription is required.

No. You can place an order with a valid email address. Keep that email accessible so you can receive payment and delivery updates.

Open a service page, review the description and price, fill in the order form, then complete payment at checkout. After payment is confirmed, we process your request.

Payments are handled by Midtrans and/or Doku. Available methods depend on the active gateway at checkout (for example bank transfer, e-wallet, or card where offered).

Delivery time varies by service and is shown as an estimate on the service page. After payment confirms, your order is queued. Status updates appear on your order page and by email.

Results are sent to the email you provided and may also appear on your order status page. Check spam or promotions folders if you do not see the email.

Unpaid, cancelled, or expired checkouts are not charged. Start a new order when you are ready to pay again.

Digital orders are generally final after processing starts or delivery completes. Refunds may apply for double charges, non-delivery, material mismatch with the description, or our fulfillment failure. See the Refund Policy for full details.

Retention is stated per service. Download or save your result before it expires. Expired data may be deleted automatically.

We collect only what is needed to process and deliver orders. Payment card details are handled by payment providers. Read our Privacy Policy for details.

The site is available in English and Bahasa Indonesia. Switch language from the navigation.

Email support@codeines.com, or see the Contact page for phone and address. Include your transaction ID when asking about an order.