Privacy Policy

We may collect the following information when you use codeines: your email address, order form responses, files you upload, payment and transaction details, service delivery records, and limited technical information such as IP address, browser type, device information, and server logs.

Payment card details are handled by our payment providers. We do not store your full payment card information on our servers.

We use personal information to process orders, deliver results, send transactional emails, confirm payments, provide order status updates, prevent fraud or misuse, maintain platform security, improve our services, and meet legal or operational requirements.

We do not use your order information for unrelated marketing unless you have given separate consent where required by law.

We may share information with service providers that help us operate codeines, such as payment gateways, cloud hosting providers, email delivery services, and infrastructure partners. These providers may only use the information as needed to perform services for us.

We may also disclose information if required by law, to protect our rights or users, or in connection with a business transfer. We do not sell your personal information.

We retain personal information only for as long as necessary to fulfill orders, provide support, meet legal obligations, and resolve disputes.

Uploaded files, order results, and related delivery data may be deleted after the retention period stated for each service. You are responsible for saving your results before they expire.

We take reasonable technical and organizational measures to protect personal information under our control. However, no website, network, or storage system can be guaranteed to be completely secure.

You should provide accurate and up-to-date information when placing an order. Depending on applicable law, you may request access to, correction of, or deletion of certain personal information we hold about you.

To make a privacy request, contact us using the details below. We may need to verify your request before responding.

We use essential cookies and similar technologies needed for site functionality, language preferences, checkout flows, and secure administration. We do not use third-party advertising cookies on the public ordering experience.

Your information may be processed or stored using cloud infrastructure located outside your country. When this happens, we take reasonable steps to protect your information in line with this Privacy Policy and applicable law.

codeines is not directed to children under 18. We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us so we can take appropriate action.

Our website and checkout process may rely on third-party services with their own privacy practices, including payment providers and infrastructure partners. Your use of those services may also be governed by their policies.

We may update this Privacy Policy from time to time. The current version will be posted on this page with an updated date. Continued use of codeines after changes are published means you accept the updated policy.

For privacy questions or requests, contact support@codeines.com.